FAQ

PRODUCT

Where are the shoes made?

  • All of our shoes are manufactured in our factory in Sheffield, England.

Do you stock sizes below UK size 7 and over UK size 12?

  • We do not stock these as standard but we can in some cases make a bespoke size for you. A bespoke product would incur additional costs and does not qualify for returns or refunds.
  • If you would like to enquire about a bespoke size please email info@codyandco-london.co.uk

What are the shoes made from?

  • All material information is found within the shop under each shoe description.
How do I know what size to buy?
  • Please see the Find Your Fit sizing grid on each shoe page to show equivalent sizes in UK, US and European scales. All of our shoes are a standard-wide fitting made to UK industry standards.

What packaging do you use?

  • Our box packaging is made from FSC (Forest Stewardship Council) certified card and the Cody & Co tote bag is in organic cotton.

How do I care for my shoes?

  • Please refer to the Shoe Care link in the product pages within the shop.

 

PURCHASING

What payment methods do you accept?

  • We accept credit and debit cards from all leading providers and Paypal.

When is the money taken from my account?

  • The money is taken from your account when the availability of the purchase is confirmed and your transaction is completed.

 

GENERAL

 

SHIPPING

Where do you ship to?

  • We ship Worldwide.

What does it cost to ship to my location?

  • Please see individual territory shipment rates within the shop checkout page.

How long will it take to receive my shoes?

  • UK Parcelforce Tracked Service: 1-2 working days
  • European Royal Mail Tracked Service: 4-6 working days
  • European Premium Service:  1-2 working days
  • Rest of the World Royal Mail Tracked: 4-6 working days 

Can I track my package?

  • All packages are tracked and we will provide you with a unique tracking number.

 

RETURNS

Can I return my shoes if they are not suitable?

  • Yes you can subject to conditions of return – please refer to our Refund Policy.

What is the time limit to return shoes?

  • We accept returns up to 30 days after purchase.

 

Get involved…

Sign up for emails to hear about our latest products, design influences and new releases…

We look after your personal data – please view our Privacy Policy.