Where are the shoes made?
- All of our shoes are manufactured in our factory in Sheffield, England.
Do you stock sizes below UK size 7 and over UK size 12?
- We do not stock these as standard but we can in some cases make a bespoke size for you. A bespoke product would incur additional costs and does not qualify for returns or refunds.
- If you would like to enquire about a bespoke size please email firstname.lastname@example.org.
What are the shoes made from?
- All material information is found within the shop under each shoe description.
- Please see the Find Your Fit sizing grid on each shoe page to show equivalent sizes in UK, US and European scales. All of our shoes are a standard-wide fitting made to UK industry standards.
What packaging do you use?
- Our box packaging is made from FSC (Forest Stewardship Council) certified card and the Cody & Co tote bag is in organic cotton.
How do I care for my shoes?
- Please refer to the Shoe Care link in the product pages within the shop.
What payment methods do you accept?
- We accept credit and debit cards from all leading providers and Paypal.
When is the money taken from my account?
- The money is taken from your account when the availability of the purchase is confirmed and your transaction is completed.
- For any queries not covered please contact us at email@example.com.
Where do you ship to?
- We ship Worldwide.
What does it cost to ship to my location?
- Please see individual territory shipment rates within the shop checkout page.
How long will it take to receive my shoes?
- UK Parcelforce Tracked Service: 1-2 working days
- European Royal Mail Tracked Service: 4-6 working days
- European Premium Service: 1-2 working days
- Rest of the World Royal Mail Tracked: 4-6 working days
Can I track my package?
- All packages are tracked and we will provide you with a unique tracking number.
Can I return my shoes if they are not suitable?
- Yes you can subject to conditions of return – please refer to our Refund Policy.
What is the time limit to return shoes?
- We accept returns up to 30 days after purchase.