FAQ

PRODUCT

Where are the shoes made?

  • All of our shoes are manufactured in our factory in Sheffield, England.

Do you stock sizes below UK size 7 and over UK size 12?

  • We do not stock these as standard but we can in some cases make a bespoke size for you. A bespoke product would incur additional costs and does not qualify for returns or refunds.
  • If you would like to enquire about a bespoke size please email info@codyandco-london.co.uk

What are the shoes made from?

  • All material information is found within the shop under each shoe description.
How do I know what size to buy?
  • Please see the Find Your Fit sizing grid on each shoe page to show equivalent sizes in UK, US and European scales. All of our shoes are a standard-wide fitting made to UK industry standards.

What packaging do you use?

  • Our box packaging is made from FSC (Forest Stewardship Council) certified card and the Cody & Co tote bag is in organic cotton.

How do I care for my shoes?

  • Please refer to the Shoe Care link in the product pages within the shop.

 

PURCHASING

What payment methods do you accept?

  • We accept credit and debit cards from all leading providers and Paypal.

When is the money taken from my account?

  • The money is taken from your account when the availability of the purchase is confirmed and your transaction is completed.

 

GENERAL

 

SHIPPING

Where do you ship to?

  • We ship Worldwide.

What does it cost to ship to my location?

  • Please see individual territory shipment rates within the shop checkout page.

How long will it take to receive my shoes?

  • UK Parcelforce Tracked Service: 1-2 working days
  • European Royal Mail Tracked Service: 4-6 working days
  • European Premium Service:  1-2 working days
  • Rest of the World Royal Mail Tracked: 4-6 working days 

Can I track my package?

  • All packages are tracked and we will provide you with a unique tracking number.

 

RETURNS

Can I return my shoes if they are not suitable?

  • Yes you can subject to conditions of return – please refer to our Refund Policy.

What is the time limit to return shoes?

  • We accept returns up to 30 days after purchase.

 

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